support
We help you
Do you have questions about our products? Are you looking for technical instructions or interested in a training course? You'll find all that here! We support you throughout your neoom life!
Do you already have a specific request for customer support?
Our service hours are:
Mon-Thu: 08:00 - 12:00 & 13:00 - 17:00
Fri: 08:00 - 12:30
Feel free to contact us by phone, email or create a ticket directly.
Tel. AT: +43 7942 20 970
Tel. DE: +49 9119 69 59 900
Tel. CH: +41 44 52 11 070
Power storage
I would like to buy a neoom product. Who can I contact?
What guarantees do the KJUUBE and BLOKK storage products have?
neoom KJUUBE
Is recharging via PV in stand-alone mode/grid backup mode possible with Kjuube storage units?
"Yes, if the PV system is connected directly to the KJUUBE. "
How can the depth of discharge of a KJUUBE storage unit be determined in order to have a permanent reserve of e.g. 50% in case of a grid failure?
Goodwe inverter:
In the PV Master App under ""Advanced Settings"" Activate state of charge protection and set the desired depth of discharge
Solax inverters:
In the menu under Status -> Charger-Setting -> Min Capacity (possible directly on the unit or remotely).
What happens in the event of a power failure at the KJUUBE EPS?
In the data recording of the storage inverter, some data points are missing at night (e.g. mains frequency).
I already have a PV system. Can I install a KJUUBE storage unit as an addition to the existing system?
Loading systems
I would like to buy a neoom product. Who can I contact?
Can I charge single-phase or three-phase with neoom charging products?
Can neoom charging stations be installed outdoors?
My electric car has a type 1 connection (e.g. imported from the USA). Can I use a neoom charging station with it?
At charging stations with a type 2 charging socket, an electric car with a type 1 connection can be charged with a corresponding charging cable (type 2 to type 1).
A car with a type 1 connection cannot be charged at charging stations with permanently installed type 2 charging cables.
Can I charge an electric car with a charging capacity of 3.7kW at an 11kW / 22kW charging station?
The charging station communicates with the electric car via the connected charging cable and always releases only the supported or maximum possible charging current.